Missed Call Lead Operator

Missed Call Lead Operator is designed for a specific recurring job: catches every inbound call you can't answer while on the job. The agent pulls completed call records from your connected phone system, normalizes and dedupes callers over a rolling 30-day window, classifies the request (emergency, estimate, schedule, vendor pitch, unknown), and assigns a P1–P4 urgency using keywords like "no heat", "leak", or "flooding". For each new lead it writes a row to Airtable with caller name, number, transcript summary, urgency, and a Twin-drafted three-sentence follow-up plan tuned to a professional tone for HVAC operators. Repeat callers get their existing lead updated with an incremented call count and a fresh note. A branded HTML email then lands in your inbox with a tel: callback link, a ready-to-send text draft, and a deep link to the lead — so you can act between jobs without opening a laptop. Designed for HVAC, auto repair, plumbing, electrical, and other home-services owners who lose revenue every time the phone rings on a worksite. The agent page keeps the workflow concrete by showing the connected apps, the input a team can give Twin, and the output the run is expected to produce.

A team can start from this public template, adjust the instructions, connect the relevant accounts, and schedule the agent once the review path is clear. That makes it useful for repeatable work where the same research, update, summary, or follow-up needs to happen again.

In this setup Twin uses Dialpad and Airtable as source systems, action targets, or reporting destinations. The agent can combine those tools with browser automation and API calls when the workflow crosses systems.