DTC Support Triage Operator
A customer-support operator for direct-to-consumer commerce brands. It polls the support inbox every 10 minutes, classifies each new message into intents like cancellation, refund, address change, subscription change, or shipping inquiry, then executes the matching action in Shopify (cancel order, refund, update shipping address, swap variant, pause subscription) before drafting and sending a friendly reply with the owner BCC'd. Refunds and cancellations stay behind a 50 USD auto-approve cap; anything riskier is presented for human approval. The agent maintains a dedup ledger of message IDs so it never replies twice, logs every action with a per-ticket audit trail, and surfaces an end-of-day digest of what it handled, what it escalated, and which threads still need a human.
Agent snapshot
Built for e commerce retail work, not a generic template.
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runs observed
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community clones
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integrations used
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labels matched
Sample input
Build an agent to dTC Support Triage Operator. Use Gmail, Shopify, and Airtable. Focus on operations. Return a ready-to-review result after each run.
Sample output
Every 10 minutes, scans your support inbox, classifies cancel/refund/address/subscription requests, runs the matching Shopify action, then replies to the customer with you BCC'd.
What this agent automates
This run includes 6 concrete steps from the published agent data.
Read all unread support inbox messages received since the last successful run, skipping any whose message ID is already in the handled ledger.
For each new message, fetch the matching Shopify customer and most recent order(s) by email lookup so the classifier has order context.
Classify intent into one of the enabled categories with a confidence score; if confidence is below 0.7 or the intent is not in the enabled list, route the thread to human approval.
Apply the auto-action policy: execute the Shopify mutation directly when the intent is auto-approved and within the refund cap; otherwise present the proposed action for approval before executing.
Send a reply from the support inbox using the configured brand voice and signature, BCC the owner, and append the message ID and ticket outcome to the handled ledger.
At the configured digest time, post a summary of resolved tickets, escalated tickets, and any failed actions to the owner with links back to the Shopify orders.
Integrations used
DTC Support Triage Operator connects Gmail, Shopify, and Airtable.
Gmail
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Shopify
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Airtable
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Clone DTC Support Triage Operator
Start from the exact agent behind this page, then adapt the prompt, apps, and review steps to your e commerce retail workflow.
Plans start at €20/mo