E-commerce AI agent: sync, support & sell on autopilot
Your AI team for e-commerce — syncing catalogs, processing orders, answering tickets, running campaigns. Inventory aware, 24/7. From €20/mo; replaces a $1,800/mo catalog VA.
85,000 people using Twin
“Twin handled our Medusa JS migration end-to-end — including all the docs and product description rewrites. I estimate it saved me a month.”
Jason
Athletiq Biologic
Real production agents Real store agents. Running today.
Built by store operators. Ask in plain English — get synced catalogs, resolved tickets, and campaigns back, ready to ship.
Review replies
Watch Trustpilot + Google Reviews daily and draft personalized replies for me to approve.
Running
ran 6 min ago with 3
tools
34 new reviews handled — replies drafted same-day, 3 negatives flagged for you first.
Reviews — Week 31
Daily digest
New reviews (7d)
34
+12Avg rating
4.6
+0.2Replies drafted
34/34
100%Negatives flagged
3
−2Response time
<24h
−2dTrustpilot + Google + Shopify · queued for approval
Supplier feed sync
Sync the supplier feed to Shopify every morning — dedupe SKUs and flag price changes over 10%.
Running
ran 4 min ago with 4
tools
Feed synced — 142 SKUs updated, 3 price jumps over 10% flagged to your Slack.
Catalog_Sync_Daily
Shopify
Hoodie Classic — 3 variants
supplier feed · price +12%
Sneaker Low v2
42 SKUs synced · deduped
Tote Canvas
new in feed · description drafted
Beanie Wool
stock 12 → 340 · restocked
Gift Card
unchanged · skipped
Support auto-resolution
Watch the Gorgias inbox — answer 'where is my order' with live tracking, escalate refunds to me.
Running
ran 11 min ago with 3
tools
23 tickets resolved with live tracking links — 2 refund requests escalated to you.
Gorgias — resolved
Auto-resolved
18 WISMO tickets
live tracking links sent
2 refund requests
escalated with order context
3 VIP customers
priority replies drafted
Weekly Klaviyo campaign
Build the weekly Klaviyo campaign from our catalog — subject lines per segment, schedule Tuesday 9 AM.
Running
ran 8 min ago with 4
tools
Campaign built — 4 segments, subject lines per segment, scheduled for Tuesday 9 AM.
Tuesday campaign — ready
Scheduled
Klaviyo
4 segments · subject lines per segment
SMS
VIP early access · 2 variants queued
Slack
Campaign approved — sending Tuesday 9 AM
Review replies
Watch Trustpilot + Google Reviews daily and draft personalized replies for me to approve.
Running
ran 6 min ago with 3
tools
34 new reviews handled — replies drafted same-day, 3 negatives flagged for you first.
Reviews — Week 31
Daily digest
New reviews (7d)
34
+12Avg rating
4.6
+0.2Replies drafted
34/34
100%Negatives flagged
3
−2Response time
<24h
−2dTrustpilot + Google + Shopify · queued for approval
Supplier feed sync
Sync the supplier feed to Shopify every morning — dedupe SKUs and flag price changes over 10%.
Running
ran 4 min ago with 4
tools
Feed synced — 142 SKUs updated, 3 price jumps over 10% flagged to your Slack.
Catalog_Sync_Daily
Shopify
Hoodie Classic — 3 variants
supplier feed · price +12%
Sneaker Low v2
42 SKUs synced · deduped
Tote Canvas
new in feed · description drafted
Beanie Wool
stock 12 → 340 · restocked
Gift Card
unchanged · skipped
Integrations Twin connects your commerce stack.
250+ services. Brief once in chat — Twin syncs catalogs, resolves tickets, and ships campaigns. If an API exists we use it; if not, we drive the browser.
No API keys. No setup. We handle everything.
How it works Plug-and-play. Live in 15 seconds.
No nodes, no triggers to wire. Describe the job the way you'd brief a store manager.
Every morning, sync our supplier feed to Shopify, dedupe SKUs, and flag price changes over 10% to my Slack. Then answer the overnight 'where is my order' tickets in Gorgias with live tracking and escalate refunds to me.
Explain the goal
What the store needs and what's eating your day. Twin asks the right questions back.
Slack Email Scanner 
B2B Prospect Hunter 
Prospect List Builder 
Niche Content Composer 
Visual Storyteller Twin builds the agent
No specs, no workflows, no code. It handles the details you didn't think of.
Worked for 3m38s
Reading the supplier feed — 1,412 SKUs
Deduping variants against your Shopify catalog
Pushing 142 updated products to Shopify
Flagging 3 price changes over 10% to Slack
Scanning overnight Gorgias tickets — 23 WISMO
Replying with live tracking links per order
Escalating 2 refund requests with order context
Posting the morning summary to #store-ops
It runs autonomously
On a schedule, a webhook, a Slack message, an incoming client email — whenever it should.
Features Every store job. Running itself.
Catalog, orders, support, campaigns — the execution that eats your week, handled on schedule.
Catalog ops
Multi-feed sync, dedupe, and product descriptions — pushed to Shopify on schedule.
Order processing
Auto-confirm orders, send shipping updates, and run refund workflows end-to-end.
Auto-resolve support
Gorgias, Zendesk, Intercom — 70% of tickets resolved without an agent in the loop.
Email + SMS campaigns
Klaviyo, Mailchimp, Loops — segmented, on-brand, and scheduled without a builder.
Product launches
Page copy, social posts, email, and ad creatives — shipped the same day as the drop.
Review replies
Trustpilot, Google, and Shopify reviews answered same-day, on-brand, negatives flagged first.
Ad creative gen
Canva, Figma, Midjourney — 5 variants per product per channel from one brief.
Inventory + accounting
Holded, QuickBooks, Xero — invoices auto-tagged, reconciled, and summarized monthly.
Triggers & schedules
On new SKU, on cart abandon, on review post, on restock — or simply on schedule.
— rated 4.8/5 by 200+ happy customers
Klaviyo runs flows. Twin runs the store.
Klaviyo sends the email. Twin sources the product, writes the subject line per segment, syncs catalog updates, and follows up when the cart converts — from €20/mo instead of $60–3,200/mo by list size.
Klaviyo
Twin
Sync the supplier feed to Shopify, answer the overnight WISMO tickets, and ship the Tuesday Klaviyo campaign.
Twin 11:24 AM
Done — 142 SKUs synced, 23 tickets resolved with tracking links, campaign scheduled for Tuesday 9 AM.
One brief covers catalog, support, and campaigns
Reasons per SKU, per ticket, per customer
Tells you what it will cost before it runs
$1,800/mo VA → €20/mo
Inventory-aware, 24/7. Results posting to #store-ops.
Customer stories Real stores. Real GMV. Running every day.
From Shopify DTC brands to multi-feed marketplaces, performance brands to subscription boxes — operators are replacing Klaviyo flows, support teams, and catalog VAs with a single conversation.
85,000 people using Twin
Jason
Founder
Twin handled our Medusa JS migration end-to-end — including all the docs and product description rewrites. I estimate it saved me a month.
Twin scrapes competitor catalogs every morning, summarizes new product launches, and posts to #merchandising. Replaced a $3K/mo intel subscription.
I canceled my Selma subscription. Twin has more potential — I built the same product workflow myself in an afternoon and the team uses it every day.
I created a really complex catalog automation lying in bed on my phone — and it worked perfectly the next morning. I told five DTC friends immediately.
Simple pricing.
Less than a Klaviyo seat. Runs 24/7. No onboarding. No PTO. One product launch covers years of Twin.
FAQ
E-commerce AI agent FAQ
What store operators ask before putting Twin on the day-to-day.
What can an e-commerce AI agent handle?
The daily grind of running a store: syncing supplier feeds to Shopify, resolving Gorgias support tickets, shipping Klaviyo campaigns, generating ad creatives, and replying to every review the same day. It stays inventory-aware so promotions never outrun stock.
Which e-commerce platforms does Twin work with?
Shopify, Klaviyo, Gorgias, Mailchimp, Stripe, Meta and Google Ads, and thousands more. Twin builds connectors in real time, and its browser agent can log into supplier portals and legacy ERPs that have no API.
Can it replace our catalog or support VA?
Store operators use Twin to replace catalog VAs and first-line support work that costs 1,800 dollars or more per month. The agent works 24/7, never misses a feed update, and escalates to a human when a case genuinely needs one.
How much does an e-commerce AI agent cost?
Plans start at 20 euros per month, less than a single Klaviyo seat. You can start free and scale up as the agent takes over more of the store's operations.
Go further with Twin
Pair e-commerce AI agents with the use cases and solutions store teams run alongside them.
Related use cases
Related solutions
- AI operations agents Tool syncing, data reconciliation, ticket triage, and daily reporting for ops teams.
- AI marketing agents Content, creatives, campaigns, and reporting across your existing marketing stack.
- Lead generation automation Search, enrich, score, and deliver qualified leads to your CRM every morning.
Ready to run your store on autopilot?
Join 60,000+ businesses using Twin to sync catalogs, resolve tickets, and ship campaigns without the fragile stack.