AI agents that resolve support tickets faster — 24/7
Twin answers FAQs instantly, routes complex tickets to the right person, and keeps CSAT high — on email, chat, WhatsApp, and Slack. From €20/mo; replaces Tier-1 busywork.
85,000 people using Twin
“Twin handles 60% of our support volume automatically. Our team focuses on the hard problems now and customers get instant answers for everything else.”
Laura C.
Head of Support, SaaS Company
Real production agents Real support agents. Running today.
Built by support teams. Ask in plain English — get tickets resolved, routed, and reported, around the clock.
Docs gap mining
Which questions keep coming in that our docs don't answer?
Running
ran 6 min ago with 3
tools
5 recurring gaps found — draft articles ready for the top 3, ranked by ticket volume.
Docs gaps — ranked
Knowledge base
New billing page
28 tickets this month · draft ready
SSO setup on mobile
17 tickets · draft ready
Export limits
12 tickets · draft ready
Webhook retries
9 tickets · outline drafted
Team seat transfer
7 tickets · outline drafted
Auto-resolve FAQs
Answer the common questions from our docs and past tickets — instantly, in our voice.
Running
ran 4 min ago with 3
tools
89 of 142 tickets auto-resolved today — average first response 12 seconds.
Ticket #4821 — password reset
Resolved
Detected
FAQ · account access — matched 2 docs articles and 14 past tickets.
Reply sent
Step-by-step reset instructions with a direct reset link, in your brand voice.
Outcome
Customer confirmed resolved — CSAT 5/5, logged to the help desk.
Triage & routing
Escalate complex or VIP tickets to the right person with full context attached.
Running
ran 12 min ago with 3
tools
53 tickets routed — each with a summary, customer history, and suggested next step.
Escalations — routed
With context
VIP · enterprise plan
billing dispute → account manager
API rate limits
engineering context attached → on-call
Refund exception
policy summary attached → support lead
Daily support summary
Send me the daily numbers — volume, auto-resolution rate, response time, CSAT.
Running
ran 8 min ago with 3
tools
Daily summary shipped — 63% auto-resolved, CSAT 94%, one docs gap flagged.
Support — daily summary
Daily, 6pm
Tickets handled
142
+11Auto-resolved
63%
+4ptFirst response
12s
−3sCSAT score
94%
+1ptEscalated
53
−6Help desk + chat + email · posted to #support
Docs gap mining
Which questions keep coming in that our docs don't answer?
Running
ran 6 min ago with 3
tools
5 recurring gaps found — draft articles ready for the top 3, ranked by ticket volume.
Docs gaps — ranked
Knowledge base
New billing page
28 tickets this month · draft ready
SSO setup on mobile
17 tickets · draft ready
Export limits
12 tickets · draft ready
Webhook retries
9 tickets · outline drafted
Team seat transfer
7 tickets · outline drafted
Auto-resolve FAQs
Answer the common questions from our docs and past tickets — instantly, in our voice.
Running
ran 4 min ago with 3
tools
89 of 142 tickets auto-resolved today — average first response 12 seconds.
Ticket #4821 — password reset
Resolved
Detected
FAQ · account access — matched 2 docs articles and 14 past tickets.
Reply sent
Step-by-step reset instructions with a direct reset link, in your brand voice.
Outcome
Customer confirmed resolved — CSAT 5/5, logged to the help desk.
Integrations Works where your customers are.
Twin builds connectors in real time — Zendesk, Intercom, Gorgias, Gmail, WhatsApp, Slack. Maintains them when APIs change. Plus 5,000 integrations already built by users.
No hidden costs, no limits, just seamless integrations that grow with you
How it works Plug-and-play. Live in 15 seconds.
No decision trees, no macro maintenance. Describe your support flow the way you'd train a new rep.
Our two support reps drown in 140 tickets a day — half are password resets and refund-status questions. First response time is 4 hours and CSAT is slipping.
Explain the goal
Your channels, your policies, and where it hurts. Twin asks the right questions back.
Slack Email Scanner 
B2B Prospect Hunter 
Prospect List Builder 
Niche Content Composer 
Visual Storyteller Twin builds the agent
No specs, no workflows, no code. It handles the details you didn't think of.
Worked for 3m38s
Reading your docs, FAQs, and past tickets
Learning your brand voice from sent replies
Connecting the Zendesk inbox and chat widget
Classifying incoming tickets by topic and tier
Auto-resolving FAQs with sourced answers
Escalating VIP and complex cases with context
Logging every resolution and CSAT response
Posting the daily summary to #support
It runs autonomously
On a schedule, a webhook, a Slack message, an incoming client email — whenever it should.
Features Every support job. Running itself.
FAQs, triage, escalations, reporting — the ticket grind that eats your team's day, handled around the clock.
Instant FAQ answers
Common questions answered in seconds from your docs and past tickets — in your brand voice.
Ticket triage
Every incoming ticket classified by topic, urgency, and customer tier before a human sees it.
Smart escalation
Complex and VIP cases routed to the right person with a summary, history, and next step attached.
Knowledge-base answers
Answers cite your documentation — and recurring gaps become drafted articles automatically.
After-hours coverage
Nights, weekends, and holidays covered — customers get answers while your team sleeps.
Any language
Replies in the customer's language, matched to your tone — no separate localization queue.
Help-desk hygiene
Tags, statuses, and CSAT responses logged in Zendesk, Intercom, or Gorgias automatically.
Support reporting
Daily and weekly digests: volume, auto-resolution rate, response times, CSAT, and trends.
Triggers & schedules
On new ticket, on angry reply, on CSAT detractor, on docs change — or on schedule.
— rated 4.8/5 by 200+ happy customers
Fin answers chats. Twin runs support.
Fin is a chatbot bolted to one help desk. Twin works across your help desk, email, WhatsApp, and Slack — resolving, routing, reporting, and mining docs gaps.
Intercom Fin
Twin
Half our tickets are password resets and refund questions — take Tier 1 off the team.
Twin 11:24 AM
Done — I learned your docs and past replies, connected Zendesk, and I'm auto-resolving FAQs and routing the rest with context.
One brief covers every channel and intent
Escalates with judgment, not just keywords
Tells you what it will cost before it runs
4.2 hours → 12 seconds
CSAT is at 94%. Daily summary lands in #support at 6 PM.
Customer stories Real support teams. Real resolution rates. Running every day.
From two-rep teams to scaled SaaS support orgs — teams are replacing Tier-1 busywork and macro maintenance with a single conversation.
85,000 people using Twin
Laura C.
Head of Support
Twin handles 60% of our support volume automatically. Our team focuses on the hard problems now and customers get instant answers for everything else.
Our response time went from 4 hours to under 30 seconds for common questions. CSAT scores are at an all-time high.
We were drowning in tickets before Twin. Now the AI handles Tier 1 perfectly and our agents can finally breathe.
Twin operationally is the easiest — without n8n, GitHub, or piecing those parts together. One agent covers intake and follow-up questions.
Simple pricing.
Less than a day of a support rep. Runs 24/7. No onboarding. No PTO. One quiet Monday inbox covers years of Twin.
FAQ
AI customer support FAQ
What support teams ask before putting Twin on the queue.
What is AI Customer Support Agent?
Deploy an AI support agent that handles FAQs, routes complex tickets, and assists your team with instant answers. Reduce response times, cut ticket volume, and keep customers happy — 24/7.
How does Twin automate customer support workflows?
Clone a support automation agent: Choose an agent for ticket triage, auto-replies, or FAQ handling and clone it to your workspace. Share your knowledge base and tone: The agent learns your product docs, FAQs, and brand voice to answer customers accurately. Connect your help desk, email, and chat: Link Zendesk, Gmail, Slack, Telegram, or your help desk — the agent works where your customers are. Tickets get resolved around the clock: The agent answers common questions instantly and escalates complex issues to the right team member.
Do I need to write code to use these agents?
No. Twin lets you clone, configure, and run AI agents using natural language and connected apps.
Go further with Twin
Pair support automation with the use cases and solutions support teams run alongside it.
Related use cases
Related solutions
- AI operations agents Tool syncing, data reconciliation, ticket triage, and daily reporting for ops teams.
- E-commerce AI agents Catalog syncing, support ticket resolution, campaigns, and review replies for stores.
- Service business AI agents Quotes, crew dispatch, reminders, and 24/7 follow-up for service businesses.
Ready to automate support?
Set up your support agent in minutes. No code required. Resolve, route, and report around the clock.