Clinic Front Desk Concierge
An always-on front-desk agent for clinics. It watches your patient inbox, classifies each incoming message (booking, reschedule, cancellation, billing question, urgent clinical issue), and acts: confirms appointments against your calendar, sends warm replies in your clinic's voice, dedupes against an internal log so the same message never gets two answers, and escalates anything ambiguous to your team. Runs unattended after hours and on weekends so missed messages stop turning into lost bookings.
Agent snapshot
Built for health dental work, not a generic template.
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template use
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catalog views
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integrations used
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labels matched
Sample input
Build an agent to clinic Front Desk Concierge. Use Google Workspace, Notion, and Slack. Focus on respond to. Return a ready-to-review result after each run.
Sample output
Replies to patient WhatsApp messages in real time, books or reschedules 30-minute slots against your Google Calendar, and pings staff in Slack for anything ambiguous.
Workflow brief
Where Clinic Front Desk Concierge fits in a health dental automation system
Clinic Front Desk Concierge is designed for a specific recurring job: an always-on front-desk agent for clinics. It watches your patient inbox, classifies each incoming message (booking, reschedule, cancellation, billing question, urgent clinical issue), and acts: confirms appointments against your calendar, sends warm replies in your clinic's voice, dedupes against an internal log so the same message never gets two answers, and escalates anything ambiguous to your team. Runs unattended after hours and on weekends so missed messages stop turning into lost bookings. The agent page keeps the workflow concrete by showing the connected apps, the input a team can give Twin, and the output the run is expected to produce.
A team can start from this public template, adjust the instructions, connect the relevant accounts, and schedule the agent once the review path is clear. That makes it useful for repeatable work where the same research, update, summary, or follow-up needs to happen again.
In this setup Twin uses Google Workspace, Notion, and Slack as source systems, action targets, or reporting destinations. The agent can combine those tools with browser automation and API calls when the workflow crosses systems.
What this agent automates
This run includes 7 concrete steps from the published agent data.
Trigger fires when a new patient message webhook arrives or on the scheduled follow-up tick
Agent parses the payload, extracts sender + body, and checks the processed-messages database for duplicates
Twin AI classifies the message into one of seven intents using the clinic's services and tone
If a booking or reschedule intent is detected, Twin checks the calendar for the next available slot inside operating hours
Twin drafts a reply in the configured language, sends it through the inbound channel, and updates the appointments table
For urgent, billing, or out-of-scope intents, Twin posts a structured alert to the staff alert channel with the full thread
Integrations used
Clinic Front Desk Concierge connects Google Workspace, Notion, and Slack.
Google Workspace
Connected in this agent
Notion
Connected in this agent
Slack
Connected in this agent
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Plans start at €20/mo