Reply Triage Officer
A compliance-aware inbound reply manager for outbound sales sequences. Watches your connected inbox for replies from prospects already in-sequence, classifies each one (interested, objection, not now, wrong person, opt-out, out-of-office), drafts a reply in your voice, and queues it for one-click approval. Honors unsubscribe signals immediately, updates the matching CRM record with conversation status, and logs every message in an agent database so the same reply is never handled twice. Polls on a schedule, deduplicates against thread IDs, and emails you a digest of pending approvals plus everything it auto-handled.
Agent snapshot
Built for sales marketing work, not a generic template.
106
template uses
129
catalog views
3
integrations used
2
labels matched
Sample input
Build an agent to reply Triage Officer. Use Gmail, HubSpot, and Google Sheets. Focus on respond to. Return a ready-to-review result after each run.
Sample output
Every 15 minutes, scans your inbox for replies to outreach sequences, classifies intent, drafts on-voice responses for your approval, and updates your CRM.
Workflow brief
Where Reply Triage Officer fits in a sales marketing automation system
Reply Triage Officer is designed for a specific recurring job: a compliance-aware inbound reply manager for outbound sales sequences. Watches your connected inbox for replies from prospects already in-sequence, classifies each one (interested, objection, not now, wrong person, opt-out, out-of-office), drafts a reply in your voice, and queues it for one-click approval. Honors unsubscribe signals immediately, updates the matching CRM record with conversation status, and logs every message in an agent database so the same reply is never handled twice. Polls on a schedule, deduplicates against thread IDs, and emails you a digest of pending approvals plus everything it auto-handled. The agent page keeps the workflow concrete by showing the connected apps, the input a team can give Twin, and the output the run is expected to produce.
A team can start from this public template, adjust the instructions, connect the relevant accounts, and schedule the agent once the review path is clear. That makes it useful for repeatable work where the same research, update, summary, or follow-up needs to happen again.
In this setup Twin uses Gmail, HubSpot, and Google Sheets as source systems, action targets, or reporting destinations. The agent can combine those tools with browser automation and API calls when the workflow crosses systems.
What this agent automates
This run includes 8 concrete steps from the published agent data.
Load run state, processed_messages, and pending_replies from the agent database
Process any APPROVE/REJECT tokens from the user since last run, then send approved drafts
Search the connected inbox for unread replies newer than last_poll_at to in-sequence senders
Run a cheapest-first reject pipeline (sender domain, list-unsubscribe header, autoresponder markers)
Classify each surviving reply with Twin AI against the configured intent taxonomy
Auto-handle opt-outs immediately; for everything else, draft a reply in the chosen brand voice
Integrations used
Reply Triage Officer connects Gmail, HubSpot, and Google Sheets.
Gmail
Connected in this agent
HubSpot
Connected in this agent
Google Sheets
Connected in this agent
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Plans start at €20/mo