AI agents that resolve support tickets faster — 24/7

Found 14 verified leads across 4 platforms today. Notable finds: @DevOpsJenna on Twitter posted about switching from Zendesk due to pricing increases, Reddit user u/SaaSFounder42 in r/startups asked for Intercom alternatives citing poor API documentation, and a LinkedIn post by Marcus Chen (VP Support at BrightPath Solutions) complained about Freshdesk's slow ticket routing. All 14 leads stored with verified URLs and pain point classifications. Daily summary email sent with clickable links to each post.

New email from Rachel Torres at Brightline Solutions (rachel.torres@brightline.io) received and processed. Intent classified as **Sales Inquiry** — requesting a product demo for their team of 40. Professional response draft generated acknowledging interest and proposing a 30-minute call next week. Internal summary logged with suggested action: "Route to Sales — high-value prospect, schedule demo within 48 hours." All data stored to the Customer Email Dashboard for team review.

Completed exhaustive analysis of 473 support tickets against the CloudBoard user manual (20 documentation sections scraped). Results: 161 tickets RESOLVABLE (34%) with documented solutions and source URLs cited, 312 tickets marked for ESCALATION as not covered in documentation. Resolvable tickets spreadsheet and full analysis report created in Google Docs and Google Sheets with per-ticket resolution steps and manual page references.

Received an email from maria.chen@outlook.com asking about renovation project timelines. Scraped BrightHomeDesign.io and found relevant info on the /process page. Sent an auto-reply summarizing typical timelines (4-6 weeks for kitchen, 2-3 weeks for bathroom). Posted ✅ AUTO-REPLIED card to #customer-support in Slack with email summary, sender info, and matched FAQ content. Also received a complex insurance claim question from john.d@gmail.com — no clear answer found on the site, so posted 🚨 NEEDS HUMAN alert to Slack with context for the team.

AI voice receptionist "Sarah" is live and handling calls for Clearview Health Clinic. During today's shift, the assistant fielded 12 incoming calls, successfully booked 8 new patient appointments by checking real-time availability in the GoHighLevel calendar, and handled 3 web chat inquiries. One caller requested appointment times in Eastern time instead of UTC, which the assistant converted automatically before confirming a 2:30 PM ET slot.

Received WhatsApp message from customer Ahmed (+971501234567) asking about 'premium membership packages in Dubai.' Using the scraped website knowledge base, generated a detailed response covering 3 available packages (Basic at $49/mo, Pro at $99/mo, Enterprise at $199/mo) with feature comparisons. Response sent successfully via Twilio WhatsApp API within 8 seconds of receiving the inquiry.

Received an @mention in #product-questions from Sarah Mitchell asking "What did the client say about the Q2 timeline?". Searched the connected Notion workspace and found a relevant call transcript from the March 12 discovery call with Greenfield Partners. Synthesized a concise answer citing the transcript page and replied in the same Slack thread within 15 seconds. The response included a direct link to the Notion source document.

Weekly executive briefing generated and emailed to the leadership team. The briefing covered 18 active accounts: 12 healthy (green), 4 needing attention (yellow), and 2 at risk (red). Key highlights include 3 overdue check-ins (Maria Chen at Lumina Fitness, Jake Torres - PeakForm), a 23% increase in API-related Zendesk tickets with 4.2hr avg resolution time, and 2 sales pipeline accounts with new notes from the past week. Recommended actions included drafting a tech note on the new integration endpoint and scheduling urgent follow-ups with at-risk accounts.

Received an incoming SMS from a new lead (Sarah M.) asking about emergency drain repair in Portland. The agent greeted her, qualified the issue as urgent, and sent a Calendly booking link. Sarah booked a same-day appointment within 8 minutes. The business owner at Rapid Plumbing Co. was notified via SMS and email. Over the past 48 hours, 6 new leads were captured, 4 booked appointments, and 2 received follow-up reminders.

After-hours answering service is now active for Prestige Concierge. Incoming call from Sarah Mitchell at (424) 555-0187 was logged at 9:42 PM — she inquired about scheduling a consultation for next week. The call was flagged as non-urgent, and she was assured of a callback on the next business day. A second call from David Chen at (310) 555-0293 was marked as an emergency and successfully transferred to the on-call number. All 2 calls have been logged to the call tracking sheet with timestamps, caller info, messages, and transfer status.